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MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry

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Press Release updated: Aug 25, 2020 03:00 EDT


​MetricNet, LLC and The Service Desk Institute (SDI) today announced a strategic partnership that will increase the availability and accessibility of industry benchmarking data and tools that service desk professionals can use to measure, manage, and continuously improve their performance. Through this partnership, SDI’s Global Best Practices Standard will be included in all of MetricNet’s Service Desk Peer Group Benchmarks. Additionally, SDI members will be given access to MetricNet’s full suite of Service Desk headcount calculators, budget calculators, and balanced scorecards as part of their annual membership fee. SDI members will also gain immediate access to MetricNet’s benchmarking data reports at a discounted rate.

“The expanded partnership with SDI builds upon an already strong business relationship with MetricNet. I’ve been gratified by SDI’s executive support for this partnership, and the synergies we’ve already been able to unlock.” said Jeff Rumburg, Managing Partner at MetricNet “Both organizations bring unique products, skills, and expertise to the partnership that will undoubtedly benefit the industry of service and support professionals. These capabilities include benchmarking, industry benchmarking data, best practice standards, consulting, instructional workshops, and global events. I am excited about the broad suite of products and services that are scheduled to go to market under the SDI/MetricNet partnership!”

MetricNet and SDI will also join forces on BrightTALK to offer complimentary training webcasts to the Global IT Service and Support community. This new strategic partnership expands upon an existing business relationship established in 2018 to offer SDI and MetricNet customers the most comprehensive service desk benchmarks in the industry.

“We are absolutely thrilled to be working with MetricNet in a way that adds so much real value to the SDI community,” said David Wright, Chief Value & Innovation Officer at SDI. “We’ve combined our strengths to offer some truly powerful data-driven resources and tools for service managers that aren’t available anywhere else. The potential for this partnership to take the very best standards and benchmarks for service improvement into more organisations globally and help them to build a successful future is truly exciting.”

First introduced in 2000, the SDI Global Best Practice Standard for Service Desks is the only globally recognized standard created specifically for service desks. This comprehensive global standard is suitable for any service desk seeking to understand its level of maturity and rapidly improve its performance and quality of service delivery. It is particularly relevant to IT organizations undergoing significant business or structural change and those seeking to gain a competitive advantage in the industry.

Leveraging more than 30 years of expertise and benchmarking data, MetricNet’s proprietary suite of calculators, scorecards, tools, and templates are designed for all service desks who aspire to continuously improve and ultimately achieve world-class performance. This exclusive bundle created for SDI members includes MetricNet’s proprietary headcount, budget, performance targets, and ROI calculators as well as Service Desk and Analyst scorecards.

If you would like more information about this partnership, please visit http://www.metricnet.com/sdi or email MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the Global 2000 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only, company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

About SDI

For over 30 years SDI has worked with service desk professionals and organisations around the world to support their service improvement and transformation journeys. SDI’s globally recognised Service Desk Certification (SDC) programme is the only benchmarking scheme based on industry best practice standards, designed specifically to certify service desk quality.

Source: MetricNet, LLC

Source: https://www.newswire.com/news/metricnet-sdi-announce-strategic-partnership-to-enhance-and-empower-21197835

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New E-Book Aims to Eradicate Most Student Loan Debt While Fighting Hunger Too

CLIFTON, N.J., Oct. 31, 2020 /PRNewswire/ — The Student Debt Manifesto: How to pay off student loans faster and gain financial freedom, is a new motivational and personal success e-book by up-and-coming LATINA owned publishing company, Green Manifesto Books LLC, that could help with the…

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CLIFTON, N.J., Oct. 31, 2020 /PRNewswire/ — The Student Debt Manifesto: How to pay off student loans faster and gain financial freedom, is a new motivational and personal success e-book by up-and-coming LATINA owned publishing company, Green Manifesto Books LLC, that could help with the current student debt crisis.

Surviving the student debt crisis by escaping bad money habits and quickly learning the financial strategies to student debt and financial freedom is what the new e-book which has a 4.5 star rating at Amazon, “The Student Debt Manifesto: How to pay off student loans faster and gain financial freedom” published by LATINA owned company, Green Manifesto Books LLC aims to convey to the millions of people drowning in student debt.

Eric Shoars, from Amazon reviews said, This book is short, sweet, to the point, and filled with practical gems of information to help those struggling with student debt get it paid off faster.

“The Student Debt Manifesto” e-book teaches the key money moves that people dealing with student loan debt can apply immediately in their lives. It provides tools, tips, and tricks for paying off student loans faster, managing student debt with other debt with real life examples tailored to the readers’ financial circumstances, how to plan for retirement, and how to invest and save money. This e-book is for the do it yourself go-getters that do not wait for bailouts; for the ones that get things done. Green Manifesto Books is dedicated to donating 15% of the profits to the Feeding America organization because its focus is to help people secure financial freedom while also giving back at the same time.

The Student Debt Manifesto e-book can be purchased through Green Manifesto Books’ website at https://greenmanifestobooks.com/the-student-debt-manifesto. It is also available at Apple, Barnes and Noble and Amazon. You can follow Green Manifesto Books via Instagram @greenmanifestobooks and Twitter @BooksManifesto.

Whitney Hughes, author of “The Student Debt Manifesto: How To Pay Off Student Loans Faster And Gain Financial Freedom”, is a Business Analyst and self-taught programmer. She lives in Clifton, NJ.

Media Contact: Green Manifesto Books LLC, ATTN: Whitney Hughes

Email: [email protected]

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The Student Debt Manifesto: How To Pay Off Student Loans And Gain Financial Freedom.

SOURCE Green Manifesto Books LLC

Source: https://www.prnewswire.com:443/news-releases/new-e-book-aims-to-eradicate-most-student-loan-debt-while-fighting-hunger-too-301164314.html

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Community First Bancorporation Announces Third Quarter 2020 Financial Results

Total Consolidated Earnings Third Quarter 2020

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Community First Bancorporation, Inc. (OTC: CFOK), parent company for Community First Bank, Inc. (the “Bank”) and SeaTrust Mortgage Company (“STM”), announced its financial results for the third quarter of 2020. Highlights of the results include:

·         Total consolidated earnings were $842,000 for the third quarter and $1,307,000 for the nine-month period ended September 30, 2020.

·         Net interest income grew by 11.3% year over year for the nine months of 2020.

·         Non-interest income included results for STM and increased 140% over the level reported in the first nine months of 2019.

·         Total assets as of September 30, 2020 were $518,462,000, an increase of $23,953,000 or 4.8% compared to total assets of $494,509,000 as of June 30, 2020, and an increase of 23.9% compared to total assets of $418,564,000 as of December 31, 2019.

·         As of September 30, 2020, total gross loans held for investment were $395,092,000, an increase of 22.7% compared to total gross loans held for investment of $322,012,000 at December 31, 2019. Loans held for investment included $19,035,000 of loans made under the Small Business Administration (“SBA”) Paycheck Protection Program (“PPP”).

·         Loans held for sale increased 214.8% to $18,102,000 compared to $5,750,000 as of June 30, 2020.

·         Total deposits as of September 30, 2020 were $423,668,000 compared to $353,246,000 as of December 31, 2019, an increase of $70,422,000 or 19.9% over December 31, 2019 totals.

Total consolidated earnings of $842,000 were recorded for the third quarter of 2020 compared to $110,000 for the second quarter of 2020 and $443,000 for the third quarter of 2019. Earnings per common share for the third quarter totaled $0.15 compared to $0.01 for the second quarter of 2020 and $0.07 for the third quarter of 2019. Activity in both STM’s mortgage business and the Bank’s SBA portfolio generated significant increases in non-interest income in the third quarter. Low interest rates and technology paired with our outstanding team have enabled us to capitalize on opportunities available to our mortgage subsidiary. Despite the impact of the COVID-19 pandemic generally and upon our new branch locations in particular, our team still managed to grow deposits by 2.1% during the quarter.

Net interest income grew by 11.3% year over year for the first nine months of 2020, driven primarily by solid loan growth experienced over the period. Net loans held for investment grew $72,232,000 or 22.7% over the nine months ended September 30, 2020. The growth included over $19 million of PPP loans made by the Bank in the communities we serve to over 400 small business customers impacted by the pandemic. However, yields on loans made under the PPP program negatively impacted overall yields on loans during the second and third quarters. In addition, the Company deferred recognition of a portion of the net fee income receivable from the SBA on our PPP loans until those loans are forgiven or repaid. Net loan fees on PPP loans totaled approximately $750,000 at origination. These net fees are being amortized over the life of the loans. Overall loan yields for the first nine months of 2020 were 4.92% compared to 5.26% in the first nine months of 2019. Declines in market interest rates resulting from the pandemic also negatively impacted overall earning asset yields by approximately 34 basis points for the first nine months of 2020 compared to the first nine of 2019. Cost of funds did not decrease by the same magnitude, thereby decreasing our net interest margin by 25 basis points in the first nine months of 2020 compared to the first nine months of 2019.

Non-interest income for the third quarter of 2020 totaled $2,338,000 compared to $1,085,000 for the second quarter of 2020 and $652,000 for the third quarter of 2019. The increase was primarily due to loans originated and sold by STM, which began these activities late in the first quarter of 2020. An additional positive factor in the third quarter was an increase in gains on sales of SBA loans in 2020 compared to 2019. Through the first nine months of 2020 SBA loan sales generated almost $200,000 of additional non-interest income in comparison to 2019.

Non-interest expense increased to $13,567,000 for the nine-month period ended September 30, 2020 compared to $10,979,000 for the nine-month period ended September 30, 2019. Non-interest expenses were impacted in 2020 by several factors. The opening of our Dallas, North Carolina branch in the first quarter of 2020, the opening of a second North Carolina branch in Charlotte in the second quarter and expenditures related to the pandemic all resulted in increased non-interest expense. STM increased both its loan origination and processing capabilities throughout 2020. STM began originating loans in the first quarter with locations in Wilmington, North Carolina, and Seneca, South Carolina. STM has since added production personnel in the Greensboro, Jacksonville and Charlotte, North Carolina areas and additional operations personnel in its corporate office in Wilmington, NC, and originators in Georgia and Florida. To date STM has originated over $77,916,000 in single family mortgage loans, primarily in North and South Carolina.

President and CEO Richard D. Burleson commented: “2020 has been a remarkable year in many ways for Community First Bancorporation. While some of the most challenging times in recent history of our great nation have challenged us all, at Community First the global pandemic has not only forced us to forge new ways of providing services to our customers and communities, but has also presented us with unprecedented opportunities. We are pleased with the results STM has been able to achieve in its first year, and are excited to see what the future holds, especially considering that STM originated its first loan one month before the pandemic began. In addition, our previously announced merger with Security Federal Bancorp, Inc. of Elizabethton, Tennessee will offer us new markets and experienced personnel in both Eastern Tennessee and in mortgage loan servicing.”

Mr. Burleson continued, “On October 20, 2020 the North Carolina Commissioner of Banking approved our first loan production office (“LPO”) in Western North Carolina to be located at 37 Church Street, Waynesville, NC 28780. We believe that this LPO will allow our Bank to capitalize on the disruption in that market arising from several recent mergers and we expect to build out our franchise in Western North Carolina with the initial use of LPOs that will be converted to branches once we have obtained enough loans to profitably open full-service financial centers. These LPOs and future branches will complete the bridge from the upstate of South Carolina into our new markets in Eastern Tennessee.”

Mr. Burleson continued, “The impact of the pandemic on our customer base has been fairly moderate to date. In order to assist our customers in dealing with the pandemic’s impact on them, the Bank granted deferrals of all or a portion of payments on 139 loans with total outstanding balances of approximately $64 million. The majority of loans granted deferrals were with customers in the hardest-hit industries such as retail, hotels and restaurants.”

For additional information, please see our website at https://www.c1stbank.com/About-Us/Newsroom

Media Contact Information

Alisa Suddeth
asuddeth@c1stbank.com
(O) 864-886-7184

Source: Community First Bancorporation

Source: https://www.newswire.com/news/community-first-bancorporation-announces-third-quarter-2020-financial-21247064

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Proposition 24 Would Help Protect Californians From Online Hackers

SACRAMENTO, Calif., Oct. 31, 2020 /PRNewswire/ — Today, the Yes on Prop 24 campaign announced that Prop 24 would give Californians the fundamental right to have their personal information kept safe. Specifically, Prop 24 requires businesses that collect personal information to keep that…

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SACRAMENTO, Calif., Oct. 31, 2020 /PRNewswire/ — Today, the Yes on Prop 24 campaign announced that Prop 24 would give Californians the fundamental right to have their personal information kept safe. Specifically, Prop 24 requires businesses that collect personal information to keep that information secure from theft. Prop 24 is endorsed by Consumer Reports, Consumer Watchdog and Common Sense Media.

“Some of the biggest tech companies have refused to honor Californians’ requests to stop the disclosure of their information for behavioral advertising, and they’re lobbying for exemptions for these practices in other states,” said Maureen Mahoney, policy analyst at Consumer Reports. “California consumers should use their power as citizens to vote for Proposition 24 to show that they will stand up for themselves if companies and legislators won’t.”

“As co-sponsors of the California Consumer Privacy Act, we are pleased to support Californians for Consumer Privacy on this measure, which will ensure Californians’ strong privacy rights are not weakened in the future,” said James P. Steyer, founder & CEO of Common Sense. “California was the first state to pass a comprehensive privacy law to protect consumers’ personal data. This year, the people of California have a chance to make us the first state with a Privacy Protection Agency to enforce those rights and hold Big Tech accountable.”

“Under Prop 24, a consumer can limit the use of their sensitive information to stop Uber from profiling them based on race, stop Spotify from utilizing their precise geo-location and prevent Facebook from using their sexual orientation, health status or religion in its algorithms,” said Carmen Balber, Consumer Watchdog’s executive director. “In addition, Californians won’t have to worry about the legislature repealing key privacy rights, will have stronger rights to personally enforce privacy laws and will have the protection of a well-staffed and funded European-style privacy commission to protect their rights.”

Proposition 24 would:

  1. Protect your most personal information, by allowing you to prevent businesses from using or sharing sensitive information about your health, finances, race, ethnicity, and precise location;
  2. Safeguard young people, TRIPLING FINES for violations involving children’s information;
  3. Put new limits on companies’ collection and use of our personal information;
  4. Establish an enforcement arm—the California Privacy Protection Agency—to defend these rights and hold companies accountable, and extend enforcement including IMPOSING PENALTIES FOR NEGLIGENCE resulting in theft of consumers’ emails and passwords;
  5. MAKE IT MUCH HARDER TO WEAKEN PRIVACY in California in the future, by preventing special interests and politicians from undermining Californians’ privacy rights, while allowing the Legislature to amend the law to further the primary goal of strengthening consumer privacy to better protect you and your children, such as opt-in for use of data, further protections for uniquely vulnerable minors, and greater power for individuals to hold violators accountable.

www.caprivacy.org 
@caprivacyorg

Paid for by Yes on 24, Californians for Consumer Privacy
Committee major funding from Alastair Mactaggart

SOURCE Californians for Consumer Privacy

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Source: https://www.prnewswire.com:443/news-releases/proposition-24-would-help-protect-californians-from-online-hackers-301164316.html

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